FAQ

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To solve your doubt

  • How long does it take to get a reply after we send you a request for quotation?

    We will reply to you within 24 hours after we receive the inquiry during working days.
  • Are you a direct manufacturer or a trading company?

    We are a mold factory with more than 20 years of experience.
  • Can you do custom molds?

    Yes, we mainly just do customized products, we develop and produce molds according to the drawings or samples provided by customers.
  • How do you deliver samples to us?

    After the molds are ready, we will send you samples via DHL/TNT/FEDEX/UPS. This way you can check the samples yourself.
  • How long is the service life of your molds?

    The mold life depends on the steel you choose.
  • How does your company guarantee the quality of moulds?

    We adhere to the principle of "quality above all", and will arrange professional personnel to inspect the moulds before shipment, and provide customers with suggestions on spare parts and mould maintenance when they are shipped.
  • Which plastic material is most suitable for my design/product?

    The choice of plastic material depends on the application of your product. After we check the functionality of your components, we will give you some suggestions. We can make a mold trial with different materials according to your requirements.
  • What is the payment method?

    When quoting, we will confirm with you the transaction method, usually using FOB terms. After the contract is confirmed, we usually pay 40% in advance, and then pay off before the mold is shipped. Most of our payment methods are T/T, of course L/C is also acceptable.
  • How to deliver the goods to the customer?

    Usually we ship by sea or rail, Ningbo port and Shanghai airport are less than 200km away from us.
  • Where do you mainly export your goods to?

    Our moulds are mainly exported to more than 20 countries in Europe, North America, Southeast Asia, Middle East, etc.